Refund Policy | ArkCrate

Free shipping on orders over ¥399; remote or overweight orders follow carrier rules. Please confirm your address and delivery details before ordering. Thank you for your understanding. New this week: popular character figures and limited merch are open for pre-order. Quantities are limited; order early to secure the first wave. Restock alert: hot sellers and collab series are arriving in batches. Inventory changes in real time and may reopen when new stock lands.

1. Order Type

Items in this store are pre-order items.
Orders enter the production process once confirmed.
No refunds or cancellations for non-quality reasons are supported.

2. Refundable situations (strictly limited)

Refunds are only available in the following situations:

Severe shipping damage
Incorrect item shipped
Obvious quality issues (affecting use/collection)

3. Non-refundable situations

Any non-quality reasons (dislike / too long waiting time / wrong purchase)
Minor flaws (e.g., small scratches, color difference, packaging dents)
Waiting time issues due to pre-order cycle
Discounted / Clearance items

4. Refund process

Email: support@arkcrate.com
Provide: Order number + images
Processed within 7 business days
Refund to original payment method

5. Shipping fee rules

Quality issues: Seller bears the cost
Non-quality issues: Generally no refunds supported (if specially agreed, buyer bears the cost)